I bought the 14.4 2k screen for 2017 ram 1500 in oct, awesome unit way better than the stock 8.4. Have had good experience with customer service, they fixed a couple things by sending me updates. Retained all factory settings and steering wheel controls. Only issue for some people is the screen does not have physical knobs but you get used to it pretty quick. Grab a SIM card for data if you want it to work flawlessly,100% worth every penny
Absolutely stay away from these guys. An email trail a mile long of them wasting my time going back and forth and it’s like I’m talking to people who stumbled into business to waste peoples time and energy
I purchased a android auto/apple carplay 2 years ago. Installation took time but I was satisfied when everything was put together and working properly. A month ago when connecting my Bluetooth through wireless, only two speakers were working. I tried platforms such as YouTube, Spotify, another device, checked for software,no updates. Performed factory reset no change. A week later all speakers didn't work for Bluetooth. So I switched to radio, and original Bluetooth for my audi mmi system and all speakers were working. I contacted support. Took 3 days to contact me and that was due to me calling after 3 days. So support told me to check YouTube, other devices. Which I replied I checked. I was told to check wiring so I removed my dashboard. To no surprise wires were okay. I've contacted support again to say the headunit is the issue as the signal from the headunit isn't working and my speakers are not receiving a connection. They replied and said send a video demonstration which I replied is not gonna help. Im a audi technician and im positive I know what im talking about. No contact from them since that reply. Im not impressed with the lack of help I received. I do not recommend this product and from reading other reviews. A lot say the same.
I bought a display from AutoTecPro for my 2017 X3. The display that i received fit but didn't align with the iDrive version. It was a nuance with the X3 that year and I should have chosen a different display version. I advised AutoTecPro support, they helped troubleshoot and verify the issue and sent a replacement display which works great. I appreciate the support they provided and the product.
Excellent customer service through every step in the buying and set up process, including AFTER the sale. I love this new system and now can’t imagine living without it. Very happy to have bought direct from AutoTech Pro instead of a middleman or reseller. Buying direct saved me money and got me quick answers to questions I had during set up. Highly recommend!
Great service, was very quick to respond and let me know what I needed to do to get it working. It’s nice knowing they have that level of help and support for their products.
Product is the same as other distributors. Customer service is good at sales, and horrible at post-sales. They forgot to include a component on my order, so I emailed them to let them know. They ignored, so I followed up and they said they would ship it out. 2 months later, nothing. So I followed up again, and they said sorry they will send it out ASAP. 2 weeks later a follow up, and nothing again. It's now been 5 months and still not received the component from my order! Once they have your money they no longer care. Would not purchase from here again.
AutoTecPro Navigation Systems is a Canadian Auto accessories wholesaler based in Markham, Ontario. AutoTecPro Navigation Systems is located at 7725 Birchmount Rd # 22, Markham, ON L3R 9X3, Canada.
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