I had a stiff zoom issue with my Favourite Tamron lens. so I took it to Amplis Foto for assessment and repair. The service was excellent starting with my reception at the service desk, to the repair itself. Amplis honoured my extended Tamron warranty, and the repair (and shipping return) took but 2 days - fantastic turnaround. The staff also upgraded the lens firmware to the latest version and fully tested the lens. I took some test photos; the zoom was working normally and the images were tack sharp. A truly wonderful experience, thanks to all at Amplis for their assistance.
I sent my Tamron lense back for the second time more than a week ago as they did not fix it properly the first time which has lost me photoshoots and money. It is currently there and they are not informing me of what is happening and have not answered my call. I am upset with this situation. Will not buy Tamron again due to the customer service.
I can't believe how disrespectful Amplis has been to us. We ordered a 54" Rotatrim paper trimmer from them a couple of months ago. At the time their website indiciated that it'd arrive in 3-7 days - not surprising given that they're the official Canadian dealer for Rotatrim. A bit more than a week later we follow up with them and we're told that the item is not in stock and that it'll take 5-6 weeks to arrive! No where on their website did it indicate that this item was not in stock backordered, special order or anything like that, so I wish they'd have proactively reached out to us - but fine, whatever. They told us that they had two units on order and asked if we were willing to wait. We indicated that we were indeed willing to wait, but that we'd appreciate if they only charged us once they had the item available. They indicated that they wouldn't normally do that, but agreed to in this case. We followed up with them every couple of weeks to check on it's status, and to make sure that they didn't think we'd lost interest in purchasing it. We were repeatedly assured that while the timeline had now grown to just over 7 weeks, they'd let us know as soon as it came in. We hadn't heard from them at the end of the 7th week, so we emailed them to follow up yet again. They told us that the two 54" Rotatrim's they'd had on order had arrived... but they'd already sold both of them. 'Sorry' they said, but we'd have to wait another 8 weeks for their next order to come in. If they'd contacted us and we hadn't responded promptly I could understand. If we'd showed any hesitation I could understand. If a condition of us paying when the item arrived was that they couldn't make any promises about availability I could understand. But... • they never contacted us to let us know the item was in; • we followed up with them regularly and indicated that we were prepared to promptly make payment as soon as they were available, and, • they never indicated that there was any chance we would not be able to get the item after our 7 week wait. This is not acceptable behaviour. As a result of this incident, we can no longer trust Amplis. They acted in bad faith, and seemed to be uninterested in the impact that their behaviour had on us. While we wanted to support a local Canadian company, we've decided to just order from B&H in the US instead. They have the item in stock and ready to ship today for the same price, and allow us to prepay all the taxes and duties in advance to avoid any issues at the time of delivery.
I own several Tamron lenses . I have dealt with Ampliss Foto for several years. Always great service. On a recent trip to Havana Cuba, my go to travel lens had a focus lock issue . I called, sent in the lens and it was repaired and shipped back to me in less than 10 days.
Amplis Foto Inc. is a Canadian Camera store based in Markham, Ontario. Amplis Foto Inc. is located at 22 Telson Rd, Markham, ON L3R 1E5, Canada.
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