My order was advertised as a display of one of each deck. They contacted weeks later saying you get 1 random deck instead of 2. False advertisement, delay in order and offered to send 2 random decks instead of the 4 I ordered. Would not recommend this store.
Very knowledgeable staff who are actually delightful to deal with. Quick responses and seem eager to help solve your dilemma. I wish there was a name to refer to in the email, because they deserve a shout out! Thank you whomever helped me with replacing my Book Nook kit! You were so kind!
I absolutely do not recommend this store. The goods they just received 20 minutes ago were priced at $20, and the website also listed the price as $20. However, when I went to pay, they told me the price had changed to $40. Are you kidding me? The online price is still $20. The staff and manager said it was changed on their backend, and customer service told me there's nothing they can do, this is the price. I wish you close down soon.
DO NOT BUY FROM THIS SCAM COMPANY. They are a malicious business and falsely advertise their products. I bought a toy from their website and they sent me a completely different toy. When contacted to get a refund, they offered me a measly 10% discount code. Absolutely insulting considering that they are completely at fault. If you have also been scammed, please report them Competition Bureau Canada.
My review here is in line with every other review so far. Clearly there is something seriously wrong with their customer service. I ordered something online on December 6th and it wasn't shipped out yet so I sent an email. No response. After waiting a few more days, I requested a refund... again, no response. I even tried calling but their number does not connect. It is now the 14th and I just send my third email and I'm tired of playing games so here I am writing a review. Avoid this place at all costs. I will be disputing the credit charge through my bank. Mind Games will probably go out of business soon and it's their own fault with such terrible customer service and management.
Mind Games Head Office is a Canadian Toy manufacturer based in Markham, Ontario. Mind Games Head Office is located at 380 Bentley St Unit 1, Markham, ON L3R 3L2, Canada.
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