I ordered a Eurocave wine fridge to Calgary from Wine Cave and they did an excellent job of liaising with the delivery company to ensure a timely delivery. Dave did a great job of keeping me informed and went the extra mile to ensure the fridge turned up in the timeframe originally quoted.
Wine Cave is awesome! I got a sleek wine cabinet and some cool accessories from their site. Great selection, easy to use, and fast shipping. Perfect for wine lovers—highly recommend!
I had the pleasure of working with Wine Cave to design my cellar. They were very professional and created exactly what I wanted. I also purchased some wine units as gifts for friends. Wonderful customer service!
I recently purchased Wine storage cabinet from Wine Cave. The quality of service and delivery was great. The installation service was amazing. The company is very responsive and does a great job of taking care of customer needs and challenges. I will definitely go back to them for more business.
We’ve had the privilege of working with David for more than two decades, and throughout this long-standing partnership, he has consistently exceeded our expectations. As an authorized dealer of Wineracking Depot Inc, he has played an instrumental role in helping us deliver high-quality products and exceptional service to our clients. From the very beginning, his commitment to professionalism, reliability, and customer satisfaction has stood out. David is knowledgeable, always staying up-to-date with the latest industry trends and ensuring that our needs are met promptly and efficiently. We’ve found his service to be both personable and solution-oriented, which has been key in fostering a strong and lasting business relationship. Over the years, David has continuously demonstrated a level of integrity and expertise that is unparalleled in the industry. Whether it's providing technical support, handling logistics, or assisting with custom orders, he's always gone above and beyond to make sure everything runs smoothly. We truly value the partnership we’ve built with David and look forward to many more years of successful collaboration. Their dedication to excellence and mutual respect has made him an invaluable part of our business. We highly recommend Wine Cave to anyone looking for a trusted and dependable partner.
This is a preliminary review, but frankly I am spitting mad right now. I will add comments about the product itself as required. This is about service. Comparison: I just bought a low-end washer-dryer set from Leons. $1200 for the pair. They were delivered to my house, all packaging removed, and located to exactly where I wanted them, all ready to go, I simply had to plug them in. For my $4000 Eurocave, it's dropped off, on a skid, on the ground outside my front steps. I have to somehow wrestle it up the steps, into the house, through the house to where I want it, get it off the skid and the bottom cardboard (inserted into holes in the cardboard just for an extra test), remove all the packaging, and the set the whole thing up, including installation of shelving and other parts. Sorry - for $4000 I shouldn't be a mover. As it is, I chipped a couple of door frames which I will have to repair.. Thank goodness that in moving it, it didn't slip and suffer damage. I was lucky - I happen to own both a metal ramp that helped my get it up the steps, and a dolly that I could use to wheel it. Without both of those, it's still sitting outside on my walk until I can hire someone to move it. This is not acceptable service. If you're going to sell a glorified fridge for $4000, at least put it properly into my house. FIRST UPDATE: Locking mechanism does not work. I can move the lock up and down, but the plate is mis-aligned and too high to catch the lock.
**Be sure to read the warranty terms before purchase**. I had a terrible experience with this company and would not recommend purchasing from here. I ordered VinoTemp dual-zone wine cooler. Upon arrival the unit leaked from the drip pan. I contacted the seller to be told I need to contact the manufacturer. Upon contacting VinoTemp I was told the warranty was not valid because I was outside the continental United States. I ultimately had to work with my credit card company to get the replacement part four months later, only to be stuck with a $100 bill for taxes / duty on the replacement part.
Totally impressed with the service and honesty on product issues from David. Thank you David!
Wine Cave is a Canadian Wine storage facility based in Markham, Ontario. Wine Cave is located at 250 Don Park Rd Unit 14, Markham, ON L3R 2V1, Canada.
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