I rarely leave reviews, but this experience deserves to be shared. What truly shocked me was how your team handled the issue after the return period had already passed. Instead of offering any practical help, you repeatedly quoted the return policy to me—as if I couldn’t understand it—adding absolutely no value and showing zero willingness to assist. It felt dismissive, unhelpful, and frankly, disrespectful. I’ve always believed that the true quality of a company is revealed not when everything goes smoothly, but when a customer encounters a problem. This experience made your attitude painfully clear. Cold, indifferent, and completely lacking in basic customer care. If everything had happened within the return period, I wouldn’t have had to go through all this trouble. The fact that your only response was to repeat policy lines word-for-word shows exactly how little you value your customers. I hope future buyers read this before making their decision. Sometimes the product is not the problem— the real issue is the company standing behind it. 我很少写评论，但这次的经历必须说。 让我最震惊的是：当问题发生时，已经超过退换期限，你们处理问题的方式简直令人无语。你们不但没有提供任何实际帮助，反而一遍又一遍机械地重复退换货政策——好像我不懂一样——既没有解决方案，也没有任何协助意愿。这种敷衍、冰冷又不尊重人的态度，实在无法接受。 我一直认为，一个企业的真正品质，不是在一切顺利时体现，而是在顾客遇到问题时体现。而这次的经历，让我彻底看清了你们的态度：冷漠、推诿、毫无服务精神。 如果这一切都发生在退换期内，我根本不需要费这么大劲。你们唯一的回应就是一字一句重复政策条文，这充分体现了你们对顾客价值的忽视。 希望未来的消费者在购买前能看到这条评论。有时候，问题不是产品本身—— 真正的问题，是背后这家公司。
This location and the one located inside Bayview Village Shopping Centre is strange how they run a business in my opinion. I assume both locations are owen by the same individual. Both locations have some Jellycats in thier display window but not on thier self. So, I asked to purchase the one I liked from the display window. Since a majority of the time stores sell the ones on display if not on floor and later just replace with another item to take the space back up. Also, my understand businesses buy from suppliers to sell in thier stores or online to keep the business open and upfloat, correct me if I'm wrong? The employee at Bayview Village Shopping Centre MODA KIDS "claimed", "They are just there for display and not to be sold and if wanted that particular item to look els where." UMMM okay I look elsewhere if don't want my money. The MODA KIDS at CF Markville claimed, "The Jellycats in the display window where presold and waiting for the customers to come pick up." Which I understand a lot business do that and put the item behind cash register or under the register or in thier back stock room. In this situation it was the bee Jellycat I was interested in since at that time no where was selling them to purchase in person or online. I wasn't going to buy off ebay for triple the price and other $80 for shipping and hearing of fake Jellycats being made and sold on E-bay compare to getting the real ones at legit stores. Six months later I walk pass the MODA KIDS at CF Markville mall and the bee Jellycat was still sitting in thier display window. At that time Jellycat website and other companies that sold Jellycats didn't have stock of the bee. I was thinking, Is this customer who apparently is coming to pick up the same Jellycat from six months ago walking from Europe or Asia to Canada?!?! I walked inside to ask to purchase it or see what chicken nugget excuse the employees where going say for kicks and giggles. One employee gave same excuse of someone pre-ordered it and the other employee there said it was one of the employees who just has it in the store for "show". Another employee didn't know what to say and walked into back room when asked about why they even have items on display window if not going be sold and just sitting there collecting dust. Never have I came across a business selling stuff that refuses to sell thier products or items or merch or toys, unless defective badly and in that case items would be pulled off shelves. Someone make it make sense why MODA KIDS refuses to sell some of thier items and when asked the endless excuses. Which is unfortunate that they refuse to sell some of thier items, they do have some cute stuff inside the store from time to time for kids. I refuse to shop at MODA KIDS for how they run thier business now. Thank God Jellycat restocked a bunch of ones they have on thier display windows back on thier website recently after over a year and a half of looking to purchase the bee jellycat!!! My patiences paid off for once and was able to get off Jellycat website.
Unfortunate protocol in regards to pre-orders. When I pre-order an item, how does it make any sense to put the limited stock on the shelf to sell BEFORE filling my order? We stopped looking for the limited-edition plush and now have missed out on getting it. Not going back.
Such friendly and helpful staff when I was only inquiring about purchasing a stroller. They even demonstrated another brand without me asking for it. Loved my experience, thank you!
Great store! I’ve bought a lot of Jellycat toys from Moda Kids — always a smooth experience, fast service, and everything arrives in perfect condition. Highly recommend!
Poor customer service. Also they would rather take all their orders through WeChat so why have a storefront. Would not let my wife hold two items and took one away but said they would hold it if your partner comes. I can in 2 minutes later and they said they sold it on WeChat. All the others were sold to someone on WeChat as well. Asked about the display and they said that’s for the store and can’t be sold. Totally disappointing
Disappointing experience. Ordered an infant car seat during their sale last week after calling to confirm that the specific colour and model were available. They assured me it was, so I made the purchase immediately. Over 24 hours later, I received an email saying they had refunded me as the car seat is sold out. At this point, the car seat is also still showing as available on their website. The lack of customer service is unacceptable, with no alternatives or solutions provided. For example, when Kido Bebe oversold a stroller we purchased, they allowed us to choose another colour for the same price. I emailed Moda Kids three times to address the issue, but they are now ignoring me. Their lack of communication and unwillingness to resolve the situation, especially considering they are at fault here, shows awful customer service.
MODA KIDS is a Canadian Children's store based in Markham, Ontario. MODA KIDS is located at Markville Shopping Center, 5000 Hwy 7, Markham, ON L3R 4M9, Canada.
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