went to buy dome plugs at the store, price online was $7.25 ea, when im cashing out they tell me the website is not accurate and the real price is $11.97 each a whopping 50% increase complete b.s
I am very disappointed in this company. I ordered 3 potlights on their website. I paid for express shipping. When I didn’t hear from them in 4 days I contacted them. They proceeded to tell me that the item I ordered is discontinued and they would send the newer version. As I was just replacing one burnt out one, I asked many questions about whether it would match, fit, be the same lumens, etc. They assured me the supplier said they are the replacement for the discontinued item. I said okay. They sent what they said is the replacement. It is completely different wiring and would require us to rewire the lighting (we only had the basement done 4 years ago and all others are fine). I called and they still insisted it would work. I said I have the box and light and can show them it is a completely different wiring. They suggested I require the box. I explained that is not an option and as such, I will look for another brand that matches. They said I could return it. I was expected to pay the shipping. I explained I am not paying the return shipping AND I wanted my full payment back. They said they have it indicated that they don’t reimburse that. I explained under normal conditions I understand. But they told me these were the same and that they would work. Or I would have purchased elsewhere. I told them I would be vocal on social media if they didn’t rectify this as I want others to know that they pay $20 priority shipping. Nobody sends you your order. I had to follow up to learn why it hadn’t been sent AND they told me a replacement they recommended would fit and now won’t refund my full amount. They told me they would check with their superviser and get back to me. I didn’t hear back and as such, emailed them. The individual responding to the email said their policy clearly states they take a 25% restocking fee. I have no idea now where that came from as the last person had a completely different story. I have not yet heard back but I am not sending the lights back until I hear back and if I don’t hear back or don’t get a full refund including shipping paid (they did send a prepaid label to send it back), I will heighten this. Taking advantage of people is horrible customer service in a climate that is expensive and people are struggling. I don’t like that at all. It’s horrible. This was not even my fault. I should also say the item is still on their website saying “in stock” (the one they say is discontinued). Hopefully I have some positive news as updates but either way, I will take the hit for the money if I have to but will not let this fly as it’s terrible customer service. They can still rectify this as it is their error. Or they can leave it and it will impact future customer purchases. Heads up to anyone looking into buying from these folks.
We ordered material from them months ago, and following multiple delays, and avoidance from their customer service, I'm yet to receive parts that were promised originally to be delivered a month ago. Now I've had no updates from their customer service for weeks, even though I've been asking every day. If this changes I'll update my review, but as of right now it's a very disappointing experience.
I would give a negative if I could. I bought a circuit breaker for almost $250 that lasted less than 6 months. Got my electrician to inspect it and he said it was defective since it was heating up too hot. He was afraid it could start a fire! I called customer service to see if there was anything they can do and all I got was a sorry. We’re not responsible!!!! Worst custom service ever! I’ll take my shopping else where !!!! I thought I was gonna support Canadian company but now I’ll just stick to the big box stores that have warranty on the products they sell! STAY AWAY!!!!!!
I ordered 2 bulbs MR16 120v50W EXC/N that are difficult to find. Delivery took a few days. When I received the bulbs I found out it was 12 volts instead of 120 volts. I did not notice that but when i plugged one of the bulbs it burned out. I contacted Bulbspro in the middle of Fryday afterrnoon and they fixed my problem in less than 10 minutes. The replacement bulbs were shipped no charge in the same afternoon. On Monday three days later I received my 120 volts bulbs. Transaction was super smooth and Customer Service Lady was really respectuous, kind and efficient. The bulbs are perfect and I am happy. I fully recommend Bulbsppro anmd i will make business again.
I ordered a T8 bulb online from them, thinking I'd support a Canadian business rather than some big mega corporation. (Plus hey, maybe it'd ship here quicker/safer!) Unfortunately despite being the same specs on the burnt out bulb I was replacing, it didn't fit and I asked if I could return the bulb in its original packaging to them for a refund. They told me yes, and I mailed it out within that same week. I paid for the shipping back to them as they didn't state otherwise. In total the original purchase + return shipping cost around $45.... When they refunded me, they sent me $10. I tried talking with their customer support about the FULL refund since the item is completely intact and returned to them, but they refused saying "We are a small online company, not Amazon". I would even be content if they refunded just the original purchase, and not the return shipping. But no. I will NEVER buy from them again. I feel completely swindled and out $35 just for the "privilege" of trying to buy from their company. Buyer beware, it really isn't worth it if you can help it.
The employees at this store are very rude and care more about segregating and shaming people then doing business. On top of that, one of the employees kept spraying alcohol in my face (which is assault by the way). So unless you want alcohol sprayed in your face then I would do everything that you can to avoid this place.
Aurora Lighting & Electrical Supply is a Canadian Electrical supply store based in Markham, Ontario. Aurora Lighting & Electrical Supply is located at 220 Alden Rd, Markham, ON L3R 4C1, Canada.
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