Ive never experienced a worse environment. It was like going to a used car dealership. There was no compassion. It was all about them making money from families at an extremely vulnerable moment. I walked out in duress not knowing what to do and I stumbled into CHAPEL RIDGE. My prayers were answered and I can not recommend them enough. Screw these corporate a**holes. Save your money and go down the street to the family owned Chapel Ridge.
Attended the visitation and funeral for a close buddy's mom here. The staff were courteous and professional. The facility is well kept and even has a large lounge for where visitors and family members can sit down a bit away from it all for some normal chatter. A smaller lounge is also available on the second floor.
When my mother passed away suddenly, the staff at Highland Funeral home were fantastic. A special thank you to Jackie Hopkins, the funeral director who assisted me and my family throughout the entire process. She was truly amazing, compassionate and caring and made sure that every detail was taken care of. She went above and beyond when we were having trouble getting a priest for my mother's funeral mass. She was able to get Monsignor Weber from her own parish to do the mass which our family appreciated very much. Jackie and the staff made our difficult time less stressful and everything went smoothly. We were very happy with everything and would highly recommend Highland Funeral home to anyone in their time of need.
At 62, my father passed away following 2 successive strokes. Nearing his end of life, my sister and I began preparing for the funeral. We were recommended to work with this funeral home by my father's cemetary company and we couldn't be more relieved that we made this decision. From the moment we met with the Funeral Director's Assistant, Kelvin Lai, to the completion of paying the remaining services balance (today), we felt truly taken care of. During such a stressful and emotional time, he never once made us feel pressured to make decisions, take action, or helpless. He asked as many questions and provided as much information as we could handle each step of the way. He prepared us for possible cultural or spiritual expectations from our Chinese elders, explained the range of products and services we might want (from outside vendors), and supported each decision we made. Kelvin provided for every request from my aunts and uncles and took everything in stride - no matter how outrageous. In Kelvin's hands, we felt as though nothing could go wrong - and nothing did. With Kelvin overseeing the services, we knew that everything would be taken care of - especially all of the things we didn't even know to think of...all the things we couldn't even think of. During the worst 2 weeks of my life, Kelvin and Highland were there to make this time just a little less terrible, a little less lost, and a little more peaceful. We will be forever grateful for your compassion and care during this time.
My father passed and the staff there was absolutely wonderful. Respectful, helpful and knowledgeable in our Taoist rituals. Gordon, Calvin and Lisa were amazing. Thank you guys.
Highland Funeral Home - Markham Chapel is a Canadian Funeral Home based in Markham, Ontario. Highland Funeral Home - Markham Chapel is located at 10 Cachet Woods Ct, Markham, ON L6C 3G1, Canada.
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