Where do i begin... So it was my birthday month and I decided to enjoy the day at a spa with my friend. We picked Sol Escape because it seemed promising. We reside in the Milton/Peel area and left around 1.25 hours before our appointment. We thought we'd arrive early but we made it just in time! But wait...We used our car GPS so it took us to their old location (their location from 5 years ago)!! We called them and later realized that their location is actually 20 minutes from where we were so we hurried through Markham traffic to get there and were 30 minutes late for our appointment...We tried to explain to the manager what happened but she literally felt no remorse...used excuses like "it's not my fault you chose to be late"...(first of all, no one chooses to be late...life happens, she couldnt understand that) ...and second she kept saying they close at 5PM even though it was already 2:30 PM and this package deal is 2.5 hours long...it would still end before they close.. she said she had to close up and everything but when we were finished our appointment it was before 5PM and they left RIGHT AFTER WE LEFT....no cleaning no "closing"... Customer is not always right and does not come first at Sol Escape (FYI)The only good thing about this was that the massage therapists were actually nice and knowledgeable. The massage package was pretty good.However, the hair blow out portion of the package did not meet my expectations. My friend was lucky to have her blow out done by the manager herself (probably because she felt bad from arguing with her from the start). But I was unfortunate to have the 2 massage therapist do my hair. I'm pretty sure this happened because she strictly wanted to close at 5PM and to save time, i would have to receive my blow out from the 2 massage therapist. It felt weird having 2 people do my hair...the end results weren't that great. Instead of a blow out, it was more of a blow dry. My hair looked the same as it did when I came in.Although the manager didn't really give an apology to us, she still did an okay job on my friend's hair (and act as if nothing happened). It felt strange. That is why I gave them a 2 star instead of a 1 star. TLDR: Manager isn't really a nice person, the massage was okay, blow out was bad, and make sure you have the correct address in your GPS!
I had a good Spa experience at this Salon. I was gifted with a spa experience package to include hot stone massage, parafin hand treatment, facials and hair wash and style. Jenny and the Owner (sorry I missed to get her name) professionally and warmly did a good job.
We got a groupon package for couples massage, facial, paraffin hand dip and wash and blow dry. First impression was good: very fresh and clean, nice front desk lady, not too many people which is a good thing too. The massage room has two tables which is perfect, because you can get treatments done at the same time with your partner and you still stay together for the whole treatment. They play relaxation music, so you really feel that you're in a spa)Massages were pretty good, especially I liked the hot stone massage. Maybe just wasn't hard enough for my liking, but I guess it was supposed to be more relaxing than anything else.Facial was ok, not the full facial though, I'd call it a mini facial as it was only scrub, massage and mask. So don't expect a 1 hour facial) My only complain to the facial that the products that they used on my skin felt heavy, as my skin is a bit oily. My bf who has dry skin liked them though. Paraffin dip was good, so as the wash (reported by my bf as I didn't want one). Overall it was a good experience, so solid 4 stars.
Sol did an amazing job on the balayage. I have black hair and she got it to the exact blonde shade I wanted.
Used my car GPS to get to my appointment with my friend and it took us to their old location from 5 years ago. We had a 2.5 hour appointment. Arrived at the right location at 2:30 pm after they told us their actual location. Manager wanted to cut 30 minutes from our appointment, even though they close at 5 pm and had no other clients. We asked if there's any way they could allow us to keep the entire time of our appointment but manager said no, because the massage therapists had cleaning up time to do. Made no sense to me as it would make no difference to their closing time if we had the full service. She didn't seem accommodating and worried more about her workers staying half an hour extra (too cheap to pay 10 dollars per person for overtime?). We ended up getting the full service and ended at 4:45 pm anyway. We stayed behind to put on makeup and saw that everyone from the salon left 5 minutes after us (4:50 pm). Even though we were late, due to being directed to their old location from the GPS (which we apologized for anyway), and even though they still had time to give the full service, they wanted to cut 30 minutes from our appointment.
Sol Escape Salon & Cosmetic Spa is a Canadian Spa based in Markham, Ontario. Sol Escape Salon & Cosmetic Spa is located at 5 Swan Lake Blvd #9, Markham, ON L6E 0K7, Canada.
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