I am writing to express my deep dissatisfaction with the consistently poor standards at your gym. Quite frankly, it is unacceptable for a facility that charges full membership fees to fail so completely at meeting even the most basic expectations. First, the level of cleanliness is appalling. Equipment is left dirty, floors are rarely maintained, and the overall environment feels neglected. A gym should promote health—not make members feel like they need to sanitize everything before even beginning a workout. Second, your repeated inability to open on time shows a clear lack of professionalism and respect for members' schedules. Many of us plan our day around your posted hours, and it is infuriating to arrive only to find locked doors, dark rooms, and no explanation whatsoever. Lastly, the attitude of some of your staff is shockingly unhelpful. A gym should be a welcoming place, but instead, members are met with indifference, rudeness, or staff who seem annoyed that they even have to be there. This is not only unprofessional—it drives members away. I expect immediate improvements in cleanliness, punctuality, and staff conduct. If these issues cannot be addressed promptly, I will have no choice but to take my business elsewhere and advise others to do the same.
Outdated change room. Water temperature inconsistent at many of the showers. I have been with the gym for more than 3 years, the gym never shows interest in improving their facilities. Good thing about this gym is they never gets busy.
The Most Disgusting and Mismanaged Gym I’ve Ever Seen If I could give zero stars, I would. Joining Unionville Athletic Club has been the biggest mistake. They rush you into signing a contract that’s impossible to cancel, hiding behind fine print that no one explains. Once you sign, you’re trapped — no refunds, no flexibility, and absolutely no accountability from management. The facility is falling apart: The hot tub has been broken for over a month, and every week the excuse is the same: “We’re waiting for parts.” No timeline, no care, no update. The locker rooms are filthy — smelly, sticky floors, overflowing garbage, and broken benches, lockers, and showers. Sauna doesn’t work, showers leak, and soap and shampoo dispensers are either empty or hanging off the wall. No privacy, no change rooms worth using, and absolutely no sense of cleanliness or maintenance anywhere. The worst part? Hotel guests stroll in and record videos and take pictures in the pool and change room area — and staff pretend not to see it. It’s beyond unprofessional and downright creepy. This gym is a complete embarrassment — dirty, mismanaged, and dishonest. Save your money and your sanity. There are dozens of better gyms in the area that actually care about their members and their reputation. Unionville Athletic Club should be ashamed of how far they’ve let this place fall apart.
Attached to the Hilton Markham is the Unionville Athletic Club. I thought it was going to be a normal hotel gym. When I walked in I was very pleasantly surprised. They have commercial equipment, a clean space and dumbbells that go up to 150 lbs. I frequently went during my stay at the Hilton at 7 am. Needless to say it was extremely quiet. The patrons there are respectful and nice. The staff were friendly and did not intrude into my workouts. Full weight setups and cardio equipment was plentiful. 10 treadmills alone for example. Highly recommend
Don't expect UAC to return your calls or emails... I tried to cancel many times and no one has ever gotten back to me... They just continue to charge my credit card.
Clean facility although some of equipment feel rather old. Great staff, very professional and also friendly. They also have a Physio (and other services) available near the front desk. I like that they also offer squash courts and swimming pool with hot tub too!
We have been members of this club for the last 27 years, and are enjoying every minute we spend there. My wife loves the Yoga Classes and I spend my time on the Elliptical and Treadmill Machines.The place is well maintained and always clean.So we wish all the staff the very best and keep up the good work.
Unionville Athletic Club is a Canadian Gym based in Markham, Ontario. Unionville Athletic Club is located at 8500 Warden Ave., Markham, ON L6G 1A5, Canada.
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