Max - you are the best!! Thank you for taking care of me! I had the best experience. I appreciate your compassion and commitment to patient care! Thanks again!!
Walked in for an xray sat down for an hour. Apparently there was no xray tech, and wasn’t informed until I went up and asked why I still waiting and not notified. Said got told last minute that the tech was scheduled but didn’t know they were were working. Disappointed in the front desk staff for not informing patients waiting and for not having their scheduling figured out. Extremely disappointing.
I had my anatomy scan done with Michelle and she was wonderful. She made sure I was comfortable before she began the scan, explained everything to me as she was doing it and talked to me throughout the entire duration (which is not common with ultrasound techs!!!!!) she truly made my anatomy scan a memorable experience- showing me baby every time she got a glimpse of their profile, and then took her time showing myself and husband baby at the end of the scan. She even offered to write down the gender of our baby on a piece of paper so we could have a reveal before seeing the OB. I am so happy my OB referred me to Markham Imaging and consider myself SO lucky that I had Michelle as my ultrasound tech!
I’ve been to this location three times now for my pregnancy ultrasounds, each time a different tech, and all of them have been so wonderful! They explain what they’re going to do, they’re positive, and let you take photos of the ultrasound at the end and bring your partner in. I live all the way in Whitby and make an effort to go here because it’s the only good experience I’ve had with regards to getting an ultrasound done. 10/10 recommend.
I really appreciate this place. The front desk staff are so friendly and courteous in person and over the phone. It is a very clean lab and the technician, Cheryl, I saw today who did my scan was so polite, kind and gentle. I was so nervous and anxious but her calm and friendly demeanour put me at ease and helped me relax.
I went for abdominal ultrasound today with full bladder 10 minutes ahead of my appointment time. Told receptionist that I had full bladder. 5 minutes after my schedule appointment, I still was not being called. I checked with the receptionist again and was told to wait another 5 minutes. Again I reminded receptionist again that I had very full bladder and it was not easy for me to hold the bladder. I waited another 5 minutes and was told to wait for yet another 5-10 minutes. At this point, I was very frustrated and wanted to speak with supervisor. To my total disappointment, supervisor did not even bother to come out to speak with me. Finally I was called 22 minutes after my schedule appointment time by Sana. After my ultrasound, I insisted that I speak with supervisor Jackie. From what I understand, it appeared they took in patient who were late for their appointment and penalized patient who are on time. Unbelievable!!! Staff were not courteous and didn't seem to care. I would never go back again.
My doctor insisted that i go to this place for an ultrasound following surgery. He said that he would send them the requisition and they would call me to set up an appointment, which they did. When they called to set the appointment they confirmed they had the requisition. They then called twice to confirm the appointment and remind me not to eat past midnight the night before. Both times I asked if they had the requisition and they said yes. After taking the morning off work to do this I arrived on time this am. I checked in. After waiting 15 minutes I was called to the desk and told that they could not find the requisition and they could not get a hold of my doctor. So I would need to rebook! No apology or explanation as to how they could lose a requisition when they had advised me two days earlier when they called to confirm that they had it. The words “I am sorry” were never uttered. They were rude and did not care about wasting patient time. I also have concerns about relying on results from a diagnostic lab that obviously cannot keep patient records straight. I called my doctor to request he send the requisition to me so I can go to my local imaging lab which I know to be competent and serious. I don’t understand how they could be so cavalier and unconcerned about patients or their records.
Markham Imaging Consultants is a Canadian Medical diagnostic imaging center based in Markham, Ontario. Markham Imaging Consultants is located at 110 Copper Creek Dr, Markham, ON L6B 0P9, Canada.
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