This lady served me boba and got mad at me because I touched the bubble tea sign and when I was for extra coconut jelly and tapioca twice she still messed it up and this experience made me not want to go back and the service is very slow and unprofessional they put drinks wrong after we double checked this has to be the worst coco ever
It was okay. The cashier asked for our sugar and ice level preferences but we saw that the tea mixture was poured from the same pitcher. Not to mention that the staff was not even remotely accommodating. It felt like I was transacting with robots. Their service was slow as well despite having only few customers in store. I don't recommend this store.
Been here a few times now. Staff is just there to take orders. Drinks are pretty standard with their other franchise locations. Overall probably return here next time im in the area and want some BBT. Im also going to recommend to those in the area who like BBT since im not aware of another BBT place nearby.
very fast and accurate service. drinks are very nice as well. customer service has room for improvement. but i do understand that it was the end of day and they were probably tired. i'd go back again for sure.
Nothing wrong with the drinks here but the service… yikes! I had placed an online order for 4 drinks and specified needing straws as well. When I get there to pick up my drinks, they did not put them in a bag and when I asked for a bag, they grumbled at me and told me they charge for a bag. So my question is, how am I supposed to carry everything out myself I saw other pick-up orders packed in a bag so why wasn’t mine? And when they got the straws for me, they put it onto the counter that was wet so the already bad paper straws soaked up the water from the counter top. Thanks!
Best Coco store in Markham Unionville area! Drink quality is the best. They don’t skimp out on tapioca pearls like other Coco locations in the area. They are always accommodating for rewarding missed earned points or errors in pricing from the coco app. They will call if they are short on specific toppings and ask to provide a substitute topping.
Service is usually fine. There may be occasion that it's just okay. If you have the App to collect loyalty rewards, remember to mention it as their staff will not take the initiative to ask you. Recently, 2 times there and gave my phone number after payment. They did not work, no reward points. Contacted customer service, repeatedly asked the same questions even though there's screenshots of purchases and last date, back in April, of rewards showing no rewards were given. Customer service still replied saying the July reward was given but my record on Coco App said last time was April.
CoCo Fresh Tea & Juice is a Canadian Bubble tea store based in Markham, Ontario. CoCo Fresh Tea & Juice is located at 8601 Warden Ave. #10, Markham, ON L3R 0B5, Canada.
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