I just bought Preverco floor from this store. The price is reasonable, floor quality is good and Nick is very helpful. He provided samples, answered my questions and waited for my color selection patiently. Thanks!
I just brought in a sample piece to match flooring and Janette helped me with the struggle I’ve been having for months!! She was knowledgeable and saved me money!! I will definitely be going back!!
I purchased engineered hardwood through Nick with an installation dater of Oct 29/30. I was living in a hotel due to a flood and was not in my unit when the floor was installed. When I moved back in on Nov 12 I discovered glue all over my floor, chips, scratches, dents from dropped tools, holes and saw marks and none of the doorstop moulding they applied was installed correctly. To date I have sent photos to Nick 3 times, spoken to the manager who appears to be completely out to lunch and have called Nick numerous times to have this resolved. each time Nick promises to call be the next day at a particular time to resolve the issue and to date he has not called back once, I have to keep calling him. The installers were Adam Kharaman and his son from Kharaman Flooring. I asked Adam to come back to repair the floor and remove the doorstop moulding so I could have another company come in and do the job properly, he removed most, not all, of the doorstop and destroyed my baseboards, which will now also need to be replaced. I had to ask him to remove the nails, which he said he would hammer in. He did sort of hammer a few over, but most of the nails are sticking straight out of my baseboards now. The floor has not been repaired and replaced where necessary and every time Adam comes into my home he causes more damage and is now not allowed back. Take a look at the photos and decide for yourselves whether this is a job you would want done in your home. So far, I have been offered a"free" box of flooring, which does me no good since A) I am recovering from a spinal fusion, and B) I"M NOT A BLOODY FLOORING INSTALLER; I PAID FOR A BLOODY FLOORING INSTALLER TO DO THE JOB! I want this done so the restoration from the flood is complete, and I can move on with my life. At this point, I'm going to have to get a lawyer involved. This whole experience has been a bad joke. UPDATE: Jan 06- Nick Granita made an appointment with me to come out this evening at 6:00 pm to take a look at the shoddy workmanship and discuss repairs, as expected; he did not call or show up at my home. UPDATE: Jan 07 - I called The Hardwood Flooring Store and asked to speak to the owner; Ron Ander who told me he was with a client and couldn't speak to me and then had a meeting but would call me back in 45 minutes. Fair enough, but as expected, like NickGranita he did not call back to discuss the issue. UPDATE: 08 - I just spoke to Ron Ander who tells me this has nothing to do with him or his company and unless I remove this revue he isn't going to do anything to have the the job that I paid for completed and that he's going to post a response saying that I'm some sort of crank. Well, Mr Ander, Kahraman Flooring was sent out by your company and as the owner the buck stops with you. I have been trying to come to some sort of resolution since Nov 15 2024, this review wasn't posted until Mid-December, your company had plenty of opportunities to turn this around but chose not to. Again, look at the photos of their work and ask yourself who the crank is and if this is the kind of work you would want in your home. It looks like we're going to court, along with Adam Kharaman of Kharaman Flooring. FAFO
Got very lower grade flooring, the color and looks are much much different than the sample, the board are very easy broken when installation, e-mailed to sales the issue and photos, never get back to resolve it. not recommend.
Didn't end up buying anything from them but I can tell they're full of it. I was looking for stair treads that they don't sell. Once they knew I already made my flooring purchase and no big potential sale, customer service goes out the window. They shit talk their competitors and then insults the customer for purchasing from anyone other than them claiming cheap quality and blaming the customer for not doing research. The sales guy claims he has the best quality flooring from Canada or Europe and everything else made in China is full of formaldehyde (could be or not be true). He uses scare tactics to make you feel like you made the wrong buy and that I would get cancer from buying cheap flooring. I pointed out a brand that he has on display that imports flooring from China and he backtracks and says he only carries a tiny bit of it. Continues to say I didn't do my research and should have been smarter in my purchase and not trying to save a few bucks. Some of the negative reviews here seems to be pointing to the same guy. Can validate that the bad reviews are very legit!
Do no buy Preverco and especially not from here. The folks are nice and helpful when they sell you the material but once you're out the door they refuse to help you with problematic materials. Their immediate reaction is to blame the installers. After some online research I found others, including installers, have had the same issue with material and Hardwood Flooring Store refusing to help. The samples look perfect but the actually flooring is just awful.
I’m only giving this place 2 stars because Darren was great help. But the Preverco product is just garbage. Less than 3 months in the house and we have a dozen chips/tears that it’s a miracle we haven’t cut ourselves yet. If you’re thinking preverco make sure you also buy a ton of wood filler. Very disappointed in the product. Premium price but a garbage product.
The Hardwood Flooring Stores is a Canadian Flooring store based in Markham, Ontario. The Hardwood Flooring Stores is located at 7291 Victoria Park Ave, Markham, ON L3R 3A4, Canada.
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