Zero customer service. Last night there was and old guy who is super rude and know nothing about customer service which how it works. Never visit again this gas station. It is was disrespectful and disappointing.
Guess what the reviews seems to be exactly true. The worst gas station and staff lacks customer service skills. if you think of using gas station during last 15 minutes, I'm telling you it must be a chaotic experience youll ever experience.
This morning, I tried to put gas, paid at the pump, and started my car—only to find no gas actually went into my tank. When I went inside to complain, the so-called ‘manager’ on duty pretended to help but couldn’t resolve the issue. I ended up having to pay a second time, using a different pump, which finally worked. Now I have to call customer service to fight for my refund. BEWARE: there’s a scam going on at this gas station! The staff is unhelpful, and their ‘customer service’ is a joke. Don’t waste your money here—you’ll end up robbed. I’m escalating this to the York Region authorities!
Employee will raise his voice at customers. Employee on the Sunday closing shift does not know how to enter numbers into the computer for Lotto Max when customers choose their own numbers. He yelled at me, accusing me of not knowing how to play the lottery (I think he expected me to do Quick Pick instead of picking my own numbers). Other customers behind me were telling him to calm down and that his attitude is not helping anyone. Even as I was picking my lotto numbers he yells at other customers because store is closing soon while there is a lineup of customers looking to buy. We can't understand the employee because he is angry and raging while his English is not good. On our way out, all the customers agreed that his behaviour was disgusting and over the top rude. This employee took his anger out on all the customers.
Came here to get gas and the employee was literally screaming at everyone “CAN’T YOU SEE THE SIGN WE ARE CLOSED” and pointing to the large gas price sign. The price was there for gas (indicating it is NOT closed) and there has never been an open/ closed sign there. Extremely rude and horrendous customer service. I thought a gas pump is supposed to be 24/7. Not sure what has been happening here lately but seems to be a common issue. I have gotten gas here past 11pm prior- just make it pay at the pump beforehand and stop yelling at customers. I will be going elsewhere to fill up gas even if it means driving longer to get there. Do better.
Turn into this location to fill up as I was paying at the pump the guy start to turn off the light and come out screaming can’t you see the lights are off and tell me to go somewhere else to fill up
I went to fill my car on a Sunday night. I got there at 10:55pm and the lights and pumps were on as usual. As I was pumping, the station's lights begin turning off and I can see the older guy who usually works there, grab his belongings and lock the store. He looks at me, dips his head, then leaves without saying anything. Then my pump powers down before I'm able to finish. Since then, I've switched to the Shell at McCowan and 16th Ave. The owner is way nicer, actually communicates with his customers, has similar prices, and is open later than this station.
Shell is a Canadian Gas Station based in Markham, Ontario. Shell is located at 5706 Hwy 7, Markham, ON L3P 1B4, Canada.
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