Great service and follow-up! I came for mole removals and all consultants and technicians are very knowledgeable and gentle and answers all questions with great detail.
I’ve been coming to this clinic for the last 3 years to get my Botox done and every time the experience has been great. Quick and efficient staff but still manages to provide top quality service
I had an amazing hydro facial session with Signature and I honestly couldn’t be happier with the experience. From the moment I walked in, the staff there were warm and welcoming. Camilia who was professional, and incredibly knowledgeable. She took the time to understand my skin concerns, explained every step of the process clearly, and made sure I was comfortable the entire session. The hydro facial itself was so relaxing, and my skin felt deeply cleansed, hydrated, and noticeably brighter right after. Camilla’s attention to detail and gentle touch really stood out — you can tell she truly cares about delivering the best results. If you’re considering a hydro facial, I highly recommend booking with Camilla. She’s amazing at what she does. 5 star experience!
I was a long-time employee and a loyal customer of your clinic. I have always trusted your professionalism and integrity, which is why I continue to return for my treatments. However, during my recent visit, I experienced a highly unprofessional incident that I feel compelled to bring to your attention. Despite booking my appointment more than two weeks in advance to avoid scheduling conflicts, I found that my assigned treatment room was taken over by one of your consultants, Jennifer. She pressured my nurse, claiming her guests had purchased a more expensive package and therefore deserved the room. This behavior was not only disrespectful but also entirely inappropriate. In an effort to avoid conflict, I even offered to shorten my treatment and proceed without anesthetic. To my surprise, Jennifer replied that her guests could also undergo treatment without anesthetic but would simply not leave the room. This was an unreasonable and unprofessional response. It was only after I escalated my complaint to the manager—and made it clear that I would request a refund if the issue was not resolved—that I was finally able to receive the treatment I had rightfully booked. This experience raises serious concerns: 1. Patients being forced into rooms that do not meet proper hygiene standards. 2. A consultant openly disrespecting medical staff and overriding professional protocols. 3. Multiple similar complaints from other long-term clients, which suggest a recurring issue. I strongly urge the management to take this matter seriously. If such behavior continues, it risks damaging the reputation and trust that your clinic has built over the years. I hope you will implement stricter policies and staff training to ensure this does not happen again. 您好！我是色彩的老员工，同时也是一直支持诊所的老顾客。基于对诊所的信任，我每次都会提前预约，以保证疗程顺利进行。这次我提前半个月预约了针剂治疗，但在当天却发生了严重的不愉快。 当我准备进入治疗时，一位名叫 Jennifer 的顾问擅自占用了我预约的治疗房间，并要求我的护士让出房间，理由是她的客人购买了更昂贵的疗程。她甚至表示，即便我提出缩短疗程、不敷麻药，她的客人也“不会离开房间”。这种言行不仅不专业，也严重影响了顾客体验和诊所形象。 最终，我不得不向经理投诉，并明确表示如问题无法解决，我将要求退款。直到那时，我才得到原本属于我预约时间的治疗房间。 此事暴露出以下隐患： 1. 顾客被迫在不符合卫生标准的房间接受治疗的风险。 2. 顾问公然无视专业护士的意见，破坏了基本的医疗规范。 3. 已有多位老顾客反馈类似情况，说明这是重复性问题。 作为长期支持诊所的顾客，我对此深感失望，也真诚希望管理层能够正视问题，加强员工管理与培训，避免此类事件再次发生，维护诊所的专业与信誉。
Amazing experience! I did PicoSure, VBeam, and Hydro Facial — all with great results. The nurses were very professional and skilled. Special thanks to Celine for her outstanding service — so caring and attentive, and also to Tiffany, who was incredibly gentle and professional. Both made me feel very well taken care of. Highly recommend this clinic for top-quality skincare treatments!
Received terrible, unprofessional, and rude customer service from a manager named Celine Li, who talked to me like I was stupid. I will be going elsewhere, thank you very much
If you're looking for a place that can help you get great-looking skin and feel younger, then look no further than this cosmetic clinic. From the moment you step inside, you are always greeted by friendly staff and an atmosphere of relaxation and tranquility. The star of the show is undoubtedly Jennifer, my advisor. Jennifer is both super nice and knowledgeable. She has a keen eye for identifying skin issues and recommending personalized treatments that really work. Thanks to her expert guidance, I’ve noticed a significant improvement in my skin, with many people commenting on how great I look. In fact, I feel so good about my skin that I’m now confident going out without makeup, which is a huge boost to my self-esteem. Overall, if you're looking for a medical spa clinic that can help you look and feel your best, then this is definitely the place to go!!!
Signature Cosmetic Clinic | Ultherapy | ThermageFLX | Sofwave | PicoWay | PicoSure | RF Microneedlin is a Canadian Medical clinic based in Markham, Ontario. Signature Cosmetic Clinic | Ultherapy | ThermageFLX | Sofwave | PicoWay | PicoSure | RF Microneedlin is located at 3621 Hwy 7 Suite 206, Markham, ON L3R 0G6, Canada.
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