Worst customer ever. If you are a mother or pregnant, please don't use this company. They treat customer like nothing. We were supposed to receive a follow up email from this company telling us if our heat pump was defective from the manufacturer since February 15th and still no response. They treat woman customer pretty bad. My pressure went high during the calls with this company as they were treating me like I was lying over the phone. DON'T USE THEM
Similar story to J B. Installed an AC unit that basically leaked from day 1 but didn't realize until the following summer. Have not been able to get a hold of them to honour warranty.
My parents have a flat roof above their garage which was replaced in 2003 by Airplus. 17 years and still no leaks (which is amazing for a flat roof). They also had their regular roof done by Airplus as well. I used them to replace my roof, and install a new furnace, hot water tank and A/C. 5 years later, still no issues. 5 years isn't much time for anything to break, but they are honest people and the work is good. They work with you to get only what you need some, and while they are a bit expensive, they don't push for you to get anything more then you need (e.g. they talked me away from tankless as I plan to rebuild the house and I wouldn't save enough to offset the higher initial cost) When you read their 1 star reviews, look at who wrote the review. Each person had 1 review. I feel envy in the air. Airplus is really good.
RUN! Don't walk away from this company. 100% Satisfaction Guarantee advertised on their web-site is a LIE! Unfortunately, I bought a Trane HVAC System from Airplus that was improperly installed just three years ago. Needed a repair, they charged me north of $400 to fill up the AC unit as it leaked (not typical) Within a month, unit was empty again. Called to fill back up and was advised I would be charged AGAIN! I then contacted the head office of Trane and they advised Airplus is not able to sell their products any longer as the incompetence of owner Roy Secord and GM Michael Bugeja was too much of a liability. Trane will honour OEM warranty and provided a recommended distributor/service partner. I simply asked for my money back, Mikey agreed then the owner Roy Secord said no! I have sent them Registered Letters asking them to honour their word, which they ignored, asking for my refund. In true COWARD form, they did not reply! Not a good, honest, professional, integral way to run a company...unless you're trying to run it into the ground of course. STAY AWAY!!
I called Airplus to get my furnace fixed since it was blowing cold heat and let me tell you... the SERVICE from these guys are like no other!! It was AMAZING! The receptionist was very kind and informed me with all the details on when the crew would arrive. The men were very kind and very smart, they helped me understand how my system works.. the furnace and A/C I would highly recommend this company! Thank you for fixing my furnace
I feel like I lucked out. My old A/C unit was not cooling at all. I gave the Air Plus a call based on their proximity to me and some good reviews. I had an appointment within 2 hours and I then had the unit installed the same day! It's crazy hot this week too:)
Airplus Heating and Cooling Inc is a Canadian HVAC contractor based in Markham, Ontario. Airplus Heating and Cooling Inc is located at 40 Shields Ct, Markham, ON L3R 0M5, Canada.
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